While the changes in the new ISO 9001:2008 standard are minor in nature, they may still require you to update your system. Get a head start with this recording of our informative webinar. You'll gain insight from an experienced lead auditor on:

• The changes published in ISO 9001:2008
• The concepts of Customer Satisfaction and the Process Approach
• An example of "Review & Refresh" implementation
• Using a process auditing tool to evaluate your QMS

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